Frequently asked questions canadien residents
While provincial health insurance may cover some medical expenses when travelling to other provinces, there are often limitations and exclusions, such as coverage for ambulance services, repatriation, or prescription medication costs. To ensure comprehensive coverage for your domestic trip, it’s highly recommended to purchase additional travel insurance.
A pre-existing medical condition refers to any illness or condition that existed before your departure. To be covered, your condition must remain stable for a specific period outlined in your policy, which varies based on your age. You may also have the option to shorten this period by selecting the Option: Reduced Stability Period. For more details, please refer to our blog or contact one of our agents.
Travel insurance must be purchased before you leave your province of residence and should cover the entire duration of your trip.
Yes, unless you’re unable to do so. Our 24/7 assistance team is here to guide you to the best possible care. In case of a medical emergency, you must contact Blue Cross Travel Assistance immediately. Failure to do so before receiving treatment may result in your claim being denied. If you’re unable to contact us beforehand, seek care at the nearest clinic or hospital and call us as soon as possible to open your assistance file.
Yes, you can reach us toll-free or by calling collect during your trip using the following numbers:
- From Canada or the United States: 1-800-361-6068
- From anywhere else in the world (call collect): 514-286-8411