Frequently asked questions Customer Space

Frequently asked questions Customer Space

The Customer Space is an online platform where our customers can easily access their travel insurance contracts, make changes, and manage their personal information.

The Customer Space is available to clients who purchased a travel insurance contract on or after February 11, 2025.* 

After your purchase, you’ll receive an email with instructions on how to create your account and access your Customer Space. 

You can also access it directly here. 

To create your account, you’ll need: 

  • First and last name  

  • Date of birth  

  • Email address  


This information must match the details provided when the contract was purchased. 

If the contract was purchased for someone else, be sure to use that person’s information. 

If you have any trouble accessing your account, you can watch this video or contact us for assistance. 

*Some contracts, including those purchased through a Blue Cross partner, are not currently available in the Customer Space

Yes, you can access the Customer Space from any internet-connected device, including smartphones and tablets. 

The Customer Space does not currently have a mobile application.

Only travel insurance contracts purchased on or after February 11, 2025, are available in the Customer Space. 

To view your contract, the information used to create your account must match the details provided at the time of purchase, including your first name, last name, date of birth and email address. 

If the contract was purchased for someone else, be sure to use that person’s information. 

Some contracts, including those purchased through a Blue Cross partner, are not currently available in the Customer Space. 

For assistance, please contact us at 1-833-602-0804, Monday to Friday, from 8 a.m. to 6 p.m. 

Absolutely! Security is our top priority. Our platform uses advanced technologies and state-of-the-art security protocols to protect your personal information and transactions.

It’s important to correct the error before your trip. For most travel insurance contracts, many changes can be made directly in the Customer Space.   

If you’re unable to correct the error or need assistance, please call us at 1-833-602-0804, Monday to Friday, 8 a.m. to 6 p.m.

Yes, most travel insurance contracts can be changed in the Customer Space to add or remove a traveller, extend your coverage, update your trip dates, edit your personal information, add coverage, and more.  

If you encounter any issues or need assistance, please contact us at 1-833-602-0804, Monday to Friday, 8 a.m. to 6 p.m.

Yes, you can submit a claim directly through your Customer Space by following these steps: 

Log in to your Customer Space.  

Select “My Claims,” then “New Claim.”  

This allows you to submit your claim quickly, easily, and securely. 

If your contract was purchased before February 11, 2025, you’ll need to submit your claim using the following steps: 

  1. Download and complete the appropriate claim form.  

  2. Submit your documents through our secure online service.  

To learn more about travel insurance claims, visit: Claims - Québec Blue Cross 

If you experience a technical issue or an error message, please follow the on-screen instructions or try again after a few minutes. If the issue continues, contact us at 1-833-602-0804. We’re available Monday to Friday, 8 a.m. to 6 p.m. 

Go to the login page, click on “Sign in,” then enter your email address and click on “Continue.” Next, click on “Forgot password?” and follow the instructions to reset your password.

Yes, you can renew your travel insurance contract directly through your Customer Space. 

You’ll receive a reminder email before your policy expires and you can renew online. 

If you have any questions or need assistance, please contact us at 1-833-602-0804, Monday to Friday, from 8 a.m. to 6 p.m. 

To reach customer service, please call 1-833-602-0804, Monday to Friday, 8 a.m. to 6 p.m.